FAQ

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Is it free to post Jobs/Projects?

Yes, it is free to post your project on Afriilancer.com

How do I post a Project?

To post a project, create an account as an employer, activate your account, and log in. On the left menu bar on your dashboard, below your display picture, click post a job/project, then fill the project form with the details of your job/project. Ensure to include all the details required such as project title, detailed description, budget, skills required, milestones (one word each), location, and additional information.

What is a Milestone?

A milestone is a significant stage, event, or level that must be reached by a freelancer while working on your project. They are the level of completion of tasks that you put in place to monitor work progress. Your project could have as many stages or levels (milestones) as you need on your project. Milestone payments can be set up while posting a job/project that has milestones, this will enable automatic payout for freelancers the moment a milestone is reached and confirmed.

Do I need to have my full budget before awarding a Job/Project?

Yes, you need to have sufficient funds in your account either as cash or credits before you can award a job/project, without your budget funds your project won’t be published.

Can I edit a Project after bidding Starts?

Unfortunately, you cannot edit job/project details after bidding has commenced on the job/project.

How do I accept a bid from a Freelancer?

To accept a bid from a freelancer, log in to your dashboard and click on the latest proposals link to see a list of all the bids and proposals that your published job/project has received. Carefully go through each proposal and choose a freelancer that you want to work with then accept their bid.

How do I award a job/project to a Freelancer?

You simply accept a bid from your preferred freelancer to award a project to him/her.

What happens to my deposited job/project fund during the execution stage?

The funds in locked away in our escrow system, neither you nor the freelancer can access it until the project is finished or canceled and enter into dispute resolution service.

What happens after I accept a bid and award from a Freelancer?

After you accept a bid and award a project, you and the freelancer automatically enter what we call the workspace and begin the onboarding conversation so that he/she can commence working on your job/project.

How will I communicate with the Freelancer during the Project?

There is a built-in workspace that allows both employers and freelancers to chat, exchange files in real-time on our platform. We will be monitoring this process to ensure that all parties adhere to safe practices.

How do I cancel an already awarded Project?

You can cancel a project by clicking on the close project button from the ongoing project section in your dashboard. It is important to note that, closing a project mid-way will automatically enroll that project in our dispute resolution service. You will need to provide a valid and compelling reason why you intend to close the project and we will investigate to ensure that the freelancer is okay with the action before any refund/unfreezing of funds can be done. You will also not get the full amount you deposited into escrow back, a service fee and penalty will be deducted before the balance is refunded to your account.

How do I delete a Project?

You cannot delete a project after it has been posted, you can only cancel it, if you want your project to be deleted you will have to email the technical support desk.

How do I track the progress of the Freelancer working on my Project?

You can track the progress of a freelancer on your project by setting up milestones while posting the project and also ensuring that he/she uses and share the details of productivity tracking tools like Trello, Slack. Weekly, Fun Retro, etc.

How do I verify the actual time spent on my project vs what a Freelancer Claim?

We recommend that every freelancer working on our platform utilize Clockify on their official working devices. So that they can verify and justify their billable hours. So always ensure that the freelancers present their Clockify time-sheet at the end of the job/project or when a milestone is reached.

How much Commission does Afriilancer Charge?

We charge a 7% commission on all projects executed via our platform.

Who pays the Afriilancer Commission?

You as the employer pays a part of the commission (3.5%) on every completed project.

Does Afriilancer Support Multi-Currency?

Yes, we support multi-currency. You can pay freelancers in their local currency with ease.

How are disputes resolved on Afriilancer.com?

Any dispute arising between an employer and a freelancer, regardless of who initiates the dispute, will be resolved through our dispute resolution service. We will investigate the dispute and do our best to arbitrate the dispute fairly in accordance with the industry best practice. Chat history, project files, milestones will all be reviewed in other to resolve the dispute. At the end of our arbitration, if the dispute could not be resolved or we found one party guilty, we will either refund or release funds to the winning party.

How do I report a Freelancer?

To report a fraudulent freelancer, simply go to the freelancer profile and scroll down to the report freelancer section, then enter your reason why you think the employer is fraudulent. Our team will investigate and take appropriate actions.

How do I setup my profile?

To set up your profile, after registering and verifying your email, go to the dashboard and begin setting up your profile, add your profile picture, tagline, add your skills, experience, portfolio, services, micro-services, add-on services, response time, delivery time, etc.

Is it free to sign up on Afriilancer?

Yes, it is free to sign up and become a freelancer on our platform.

Why is my profile not displayed on the freelancer search page?

Your profile is not showing on the list of freelancers yet, because your health score has not met the benchmark score, you need to complete setting up your profile and verify your identity. To verify your identity, upload any government-issued ID card, then visit the merch store and buy ID Verification Voucher, once completed send an email to verifyme@afriillancer.com with your order ID.

Why do I need to Verify my Identity?

Identity Verification is an important stage in setting up your profile. It is the only way for an employer to know that you are genuine before they work with you. We handle the process of Identity Verification in the back office after you have uploaded the required documents and make the necessary payments.

Do I have to pay to bid/submit a proposal on a Project?

No, you don’t have to pay, it is free to bid on/submit a proposal for any project, as long as you are qualified for the said project.

How do I bid/submit my proposal for a Project?

To bid on/submit a proposal for a project, go to that project page, click on the send a proposal now button, and enter the amount you wish to bid for on the project along with details of why you should be selected. You also need to enter when you can deliver the project.

Do I have to pay to have my profile featured?

Yes, getting your profile featured on the homepage and pinned to the top of the freelancer search page is a paid service. Getting your profile featured gives you more visibility and helps your profile stand out. To get featured, visit the merch store and buy a Featured Profile Voucher, once completed send an email to featured@afriilancer.com with your order ID.

How do I cancel a Project?

You can’t cancel a project, you can only opt-out of it. An employer that posted the project is the only person that can cancel a project.

Can I work for employers outside my country?

Yes, you can work for any employer from around the world, you will be paid directly in your local currency.

How do I report a fraudulent employer?

To report a fraudulent employer, simply go to the employer profile and scroll down to the report employer section, then enter your reason why you think the employer is fraudulent. Our team will investigate and take appropriate actions.

Waht are Services?

Services are a way for you to monetize your skills as a freelancer, they are the things that you are confident that you can do for an employer to pay you e.g. Logo Design, Content Posting, Product Description Writing, etc. An employer can choose to buy your services directly when they need them, so creating your services is very important as it helps you earn more as a freelancer.

Waht are Micro-Services?

Micro-Services are a subset of Services, they are the mini-services that make up a full service e.g. If you sell Logo Design Service, consultation, concept dev, and sketching are all micro-services that make up your Logo Design Service. So, do take your time to clearly define your service and its micro-services.

Waht are Add-on Services?

Add-on Services are extra services that are related to your main service that you still render to employers that bought your main service e.g. An employer that buys Logo Design Services from you might also need letterhead, business card, gift bag, notebook, folder, signage, etc. All these are add-on services that you can sell to earn extra income.

How should I bill my Services?

Services can either be billed at a fixed rate or hourly rate.  Ensure that you clearly state the number of hours required to deliver a service when you choose to use an hourly rate and adhere to the published number of hours. You can also decide to have milestones for your services. Please note that for services or projects billed by hourly rate, employers might require a time sheet of billable hours.

Do I have to pay to have my services featured?

Yes, getting your services featured on the homepage and pinned to the top of the service search page is a paid service. Getting your services featured gives you more visibility and helps attract more employers. To get featured, visit the merch store and buy a Featured Service Voucher, once completed send an email to featured@afriilancer.com with your order ID.

What is a Milestone?

A milestone is a significant stage, event, or level that must be reached by a freelancer while working on your project. They are the level of completion of tasks that you put in place to monitor work progress. A project/service can have as many stages or levels (milestones) as needed on your project/service. Milestone payments can be set up while posting a project/service that has milestones, this will enable automatic payout for freelancers the moment a milestone is reached and confirmed.

Why should I Use Milestones?

Milestones are important because they help you to keep track of your progress on a project. It also helps to show the employer that you are working and have completed the required tasks as at when due.

How do I close a Milestones?

To close a milestone, enter the project workspace and select the milestone, then click on the close milestone option. Please note that the employer also has to do the same thing from his/her end before the milestone can be marked as completed. The employer also reserves the right to reopen an already closed milestone.

How do I prove the actual time spent (billable hours) on a Project?

We recommend that every freelancer working on our platform utilize Clockify on their official working devices. So, ensure that you have a Clockify account and you keep a detailed log of your time-sheet so you can show your actual billable hours and share it with your employers.

How much Commission does Afriilancer Charge?

We currently charge freelancers a 7% commission on all projects and services that are executed/sold on our platform.

How do I get paid as a Freelancer?

You get paid after completing a project/delivering a service and the employer authorizes your pay by clicking on the finish button on the project in the workspace.

How do I withdraw my earnings?

You can withdraw your earnings into your local bank account directly. To withdraw you need to make a request from your profile page in the dashboard. Your withdrawal request will be submitted and our settlement team will review and approve it.

When are payouts done?

We do automated payouts for completed and authorized payouts (by employer) to your designated payout account once a week, it could take up to 2 – 3 business days for some transactions to complete. Kindly be patient, you will get your money.

How are disputes resolved?

Any dispute arising between an employer and a freelancer, regardless of who initiates the dispute, will be resolved through our dispute resolution service. We will investigate the dispute and do our best to arbitrate the dispute fairly in accordance with the industry best practice. Chat history, project files, milestones will all be reviewed in other to resolve the dispute. At the end of our arbitration, if the dispute could not be resolved or we found one party guilty, we will either refund or release funds to the winning party.

Does Afriilancer Support Multi-Currency?

Yes, we support multi-currency. You can set up your service rate in USD and get paid directly the equivalence in local currency with ease.